Tran Quang Ai

Product Manager

Ho Chi Minh, Vietnam
Tran Quang Ai

About

Extensive experience across UI/UX Design and Product Management fosters a holistic perspective and strong product mindset. Proven ability to solve problems by collaborating effectively with cross-functional teams to devise and execute solutions. Highly dedicated to user-centric design, focusing on uncovering user insights (JTBD) through various methods, including A/B testing and internal discussions for hypothesis validation.

Languages

  • English(Fluent)
  • Vietnamese(Native)
  • Prompt (AI)(Advanced)

Skills

  • Project Management
  • Public Relations
  • Design System Thinking
  • Time Management
  • Leadership
  • Effective Communication
  • Critical Thinking

Honors & Awards

  • Adobe Award

    ADAA 2017 Semifinalist

    Annual awards for projects that achieve a lot of attention from the community and evaluation from Adobe experts for design quality

  • Behance Portfolio Review 2017

    Winning the UI Design category

    The most impressive portfolio of 2017 voted by the Behance community, surpassing 50 other potential candidates. Organized by RIO Creative

Volunteering

  • Product Owner @ SOSUB.org

    A non-profit project that I joint cooperation. This is the product that we created http://sosub.org. The goal is to provide a social network that shares academic knowledge for Vietnamese people. SOSUB stands for Social Subtile.

References

  • Mr. Nghĩa Lê

    CTO of Tiki Corp
    Telegram: @nghiale86
  • Mr. Vinh Huỳnh

    CTO of VinHMS
    Phone: 098 5375359
  • Mr. Tùng Jacob

    Head of Product Department
    Phone: 096 6870280
  • Mr. Tịnh Nguyễn

    Lead of Product Team
    Telegram: @tinhspace

Experience

  • 2025 - Present

    PO of AI & Automation @ Vexere

    Ho Chi Minh, Vietnam · On site
    Responsibilities
    • Product Owner of AI Agent multi-channel platform — a specialized customer care solution for the travel and transportation industry
    • Manage and drive the AI Agent product connecting multiple communication channels to deliver a seamless customer support experience
    Achievements
    • 2023 - 2024

      Founder @ NA.AI Studio

      Ho Chi Minh, Vietnam · Remote
      Responsibilities
      • Exploring and experimenting with AI solutions in design and creativity
      • Consulting and developing technology products for companies in the Australian, US, and Vietnamese markets. Focusing on creating user interfaces for POS, CRM, and web/mobile app
      Achievements
      • 2022 - 2024

        Product Design Team Lead @ Nhà thuốc An Khang & Bách hoá XANH (MWG: 13k employees)

        Ho Chi Minh, Vietnam · On site
        Responsibilities
        • Develop and execute comprehensive marketing strategies and campaigns that align with the company's goals and objectives
        • Lead, mentor, and manage a high-performing marketing team, fostering a collaborative and results-driven work environment
        • Create and manage the marketing budget, ensuring efficient allocation of resources and optimizing ROI.
        Achievements
        • DAU 200,000 (hit x2 traffic target in half year)
        • Increased medicine categories revenue in October 2023 by 44.44%
        • Help operate O2O (online to offline) chain of 500 stores with many flexible business models
      • 2020 - 2022

        PO & UI/UX Team Lead @ VinHMS (Vingroup Corp: 50k employees)

        Ho Chi Minh, Vietnam · On site
        Responsibilities
        • Oversee the entire design and quality management process for the hotel operations management platform. This includes: User Research, Design Thinking Process, Design System...
        • Analyze and optimize user behavior to ensure the best possible adoption of the platform. This includes: user engagement metrics, A/B testing, data-driven recommendations to improve UI
        Achievements
        • Mobile operation App 11k daily active user (DAU)
        • NPS = 65 overall hotel staff rating compared to the old software
        • Digital transformation across the chain of 36 Vinpearl hotels and 5-star hotels in half a year
      • 2018 - 2020

        Senior UI/UX of Seller Central @ TIKI Corporation (4k employees)

        Ho Chi Minh, Vietnam · On site
        Responsibilities
        • Seller onboarding, Seller Product Listing, Product Quality, Seller Promotion, Product Ads
        • Help seller success, protect customer trust, notification central (email, seller app, SMS)
        • Roadmap Seller App
        • Tracking user behavior, feedback sessions
        Achievements
        • Reduced rejection rate of new seller for sale from 56% to 17% help grow 5x seller at end of 2020
        • Increasing the percentage of sellers participating in the discount program helps increase sales while recording an increase in CMV for Tiki up to 4 times in 1 campaign
        • Reduce seller violating from 68 to <30%/months
      • 2017 - 2018

        UI/UX Designer of POD @ Burger Prints

        Ho Chi Minh, Vietnam · Remote
        Responsibilities
        • Research and design MVP product
        • Partner Portal (order management, product listing, customs design...)
        • Affiliate Portal (grow campaign)
        • POD portal (manage suppliers, orders, campaigns)
        • Analytics, UX testing
        Achievements
        • Reached 10k users in the first month, until now it is still operating well from the first design version
        • Released the first Print on Demand product in Vietnam to reach the European and American markets, one of the leading companies in dropshipping
      • 2015 - 2017

        UI Designer @ Solazu & Shinway

        Ho Chi Minh, Vietnam · On site
        Responsibilities
        • Collaborate closely with Product and Engineering to define and deliver product features
        • Design wireframes, flows, UI
        • Define visual direction, art direction for products
        Achievements
        • 2 projects are featured in Behance's global UI/UX category (only impressive projects can achieve this title). 5 projects featured in other categories
        • Best-selling UIkit reaching 6000 purchases and downloads. All of my products are released as designs and sold well before finalizing them as WordPress Templates.

      Education

      • 2016 - 2018

        FPT University

        Advanced Diploma in Multimedia - Digital Communication and Media/Multimedia
      • 2017 - 2017

        Eggcademy

        Product Design (UI/UX) - We apply leading scientific testing methods to develop products
      • 2023 - 2024

        CTO Academy

        THE NEXTGEN CTO VIETNAM - Learn from top CTOs and CEOs in Vietnam and in the CTO Network

      Certificates

      • 2023
        THE NEXTGEN CTO VIETNAM
        CTO Academy
      • 2023
        Duolingo English Fluency
        Duolingo
      • 2023
        Google Analytics Certification (GA4, GTM)
        Google

      Speaking

      • 2017

        Behance Portfolio Review

        How to apply the design sprint process in UI development, helping to come up with creative concepts

      • 2018

        Google I/O 2018

        How Google applies Material Design at the DLS layer, helping products to be easy to use and develop quickly, with fast release times

      • 2023

        Private Coffee Sharing

        Use GA, Data Studio as Excel pivot table. How data is stored and how it works when implemented on the frontend (implementing data)

      Projects

      Gemini to API (Don't need API KEY) to use Gemini Model Free

      Python 17

      Native macOS menu bar app for controlling microphone and speaker audio with iOS Shortcuts

      Swift 10

      Tất cả những gì đúc kết từ hệ thống IOT của căn nhà đầu tiên tôi xây dựng trong nhiều năm. Tối ưu mỗi ngày

      JavaScript 7

      The reporting system integrated into the CLIProxyAPI allows for monitoring usage and setting up alerts when data plan limits are reached.

      JavaScript 5

      An Obsidian plugin that automatically uploads clipboard images to Firebase Storage and generates markdown links

      TypeScript 2

      Raycast extension to use AI with proxy API

      TypeScript 2

      An attempt to build a simple command-line tool for automating the adding of subtitles to Plex content.

      Python 2

      Thư viện chia sẻ các prompt hay sử dụng để chỉnh sửa, tạo hình ảnh

      TypeScript 1

      Đọc tin tức trên Home Asissistant mỗi sáng

      Python 1

      Kết nối xe Vinfast với hệ sinh thái Smarthome/IOT của bạn thông qua Home Assistant

      Python 1

      Popup chat kết nối backend n8n để triển khai các RAG chat bot lên website bất kỳ

      TypeScript 1

      Deploy your own Notion-powered website in minutes with Next.js and Vercel.

      TypeScript 1