Tran Quang Ai

Responsibilities

• Product Owner of AI Agent multi-channel platform — a specialized customer care solution for the travel and transportation industry
• Manage and drive the AI Agent product connecting multiple communication channels to deliver a seamless customer support experience

Achievements

Responsibilities

• Exploring and experimenting with AI solutions in design and creativity
• Consulting and developing technology products for companies in the Australian, US, and Vietnamese markets. Focusing on creating user interfaces for POS, CRM, and web/mobile app

Achievements

Responsibilities

• Develop and execute comprehensive marketing strategies and campaigns that align with the company's goals and objectives
• Lead, mentor, and manage a high-performing marketing team, fostering a collaborative and results-driven work environment
• Create and manage the marketing budget, ensuring efficient allocation of resources and optimizing ROI.

Achievements

• DAU 200,000 (hit x2 traffic target in half year)
• Increased medicine categories revenue in October 2023 by 44.44%
• Help operate O2O (online to offline) chain of 500 stores with many flexible business models

Responsibilities

• Oversee the entire design and quality management process for the hotel operations management platform. This includes: User Research, Design Thinking Process, Design System...
• Analyze and optimize user behavior to ensure the best possible adoption of the platform. This includes: user engagement metrics, A/B testing, data-driven recommendations to improve UI

Achievements

• Mobile operation App 11k daily active user (DAU)
• NPS = 65 overall hotel staff rating compared to the old software
• Digital transformation across the chain of 36 Vinpearl hotels and 5-star hotels in half a year

Responsibilities

• Seller onboarding, Seller Product Listing, Product Quality, Seller Promotion, Product Ads
• Help seller success, protect customer trust, notification central (email, seller app, SMS)
• Roadmap Seller App
• Tracking user behavior, feedback sessions

Achievements

• Reduced rejection rate of new seller for sale from 56% to 17% help grow 5x seller at end of 2020
• Increasing the percentage of sellers participating in the discount program helps increase sales while recording an increase in CMV for Tiki up to 4 times in 1 campaign
• Reduce seller violating from 68 to <30%/months

Responsibilities

• Research and design MVP product
• Partner Portal (order management, product listing, customs design...)
• Affiliate Portal (grow campaign)
• POD portal (manage suppliers, orders, campaigns)
• Analytics, UX testing

Achievements

• Reached 10k users in the first month, until now it is still operating well from the first design version
• Released the first Print on Demand product in Vietnam to reach the European and American markets, one of the leading companies in dropshipping

Responsibilities

• Collaborate closely with Product and Engineering to define and deliver product features
• Design wireframes, flows, UI
• Define visual direction, art direction for products

Achievements

• 2 projects are featured in Behance's global UI/UX category (only impressive projects can achieve this title). 5 projects featured in other categories
• Best-selling UIkit reaching 6000 purchases and downloads. All of my products are released as designs and sold well before finalizing them as WordPress Templates.